/ Terms of Service /

1. Acceptance of Terms

These Terms of Service constitute an agreement between you or the organization you represent ("Customer", "you", or "your") and Tawny Technology Solutions.

By accessing, registering for, purchasing or using any Tawny Tech service, you acknowledge that you have read and understood these Terms and agree to be bound by them.

If you use our services on behalf of a company, organization or other legal entity, you represent that you have authority to accept these Terms on behalf of that entity.

2. Our Services

Tawny Tech provides software development, technology services, SaaS products, business applications, communication tools, integrations, IT services and related digital solutions.

Specific features, functionality, pricing, service limits and availability may vary between individual products or service plans.

We may modify, improve, add or remove features from our services from time to time.

3. Account Registration

Certain services require you to create an account. You agree to provide accurate, current and complete information when creating an account.

You are responsible for maintaining the confidentiality of your login credentials and for activities performed through your account.

You must notify us promptly if you believe that your account has been accessed without authorization.

You must not share account credentials in a way that allows unauthorized individuals to access your account.

4. SaaS Platform

Tawny Tech SaaS products may provide businesses with tools for managing customer enquiries, leads, communications, workflows, business information and related operations.

The Customer receives a limited, non-exclusive, non-transferable and revocable right to use the applicable SaaS service for legitimate business purposes during the applicable subscription or service period.

Customers must use the SaaS platform only in accordance with these Terms, applicable laws, third-party platform policies and the instructions provided with the service.

5. WhatsApp and Meta Integration

5.1 Customer Authorization

Customers may connect their own eligible Meta Business and WhatsApp Business assets to our platform by granting the permissions required for the selected integration.

Customers are responsible for ensuring that they have authority to connect and manage the relevant business assets.

5.2 WhatsApp Policy Compliance

Customers using WhatsApp-related functionality must comply with applicable WhatsApp Business policies, Meta policies, applicable laws and customer communication requirements.

Tawny Tech does not permit the use of its services to circumvent WhatsApp or Meta restrictions.

5.3 Customer Communications

Customers are solely responsible for the content, purpose, recipients and timing of messages sent through their connected business accounts.

Customers must ensure that they have an appropriate legal basis and, where required, consent to contact recipients.

5.4 Platform Restrictions

Meta or WhatsApp may independently restrict, suspend or terminate access to their platforms. Tawny Tech does not control third-party platform enforcement decisions.

6. Acceptable Use

You agree to use Tawny Tech services responsibly and only for lawful business purposes.

You must:

• Provide accurate account information.
• Maintain appropriate access controls.
• Use the service only for lawful purposes.
• Obtain required customer permissions.
• Respect customer communication preferences.
• Follow applicable third-party platform policies.
• Protect your account credentials.
• Use APIs and integrations within their permitted limits.

7. Prohibited Activities

You must not use Tawny Tech services to:

• Send spam or unsolicited communications.
• Conduct fraudulent activities.
• Impersonate another person or organization.
• Send deceptive or misleading communications.
• Violate applicable laws or regulations.
• Circumvent Meta, WhatsApp or other platform restrictions.
• Collect personal information without appropriate authorization or lawful basis.
• Upload malicious software or harmful code.
• Attempt unauthorized access to our systems.
• Interfere with service availability or security.
• Reverse engineer or attempt to extract source code from our software except where expressly permitted by law.
• Use automated methods to abuse or overload our services.
• Use the service for activities that violate applicable third-party platform policies.

8. Customer Data

Customers may submit business information, customer information, communications, leads, contact information and other data through our SaaS services.

Customers retain their rights in their own data, subject to the rights necessary for Tawny Tech to provide the applicable service.

You are responsible for ensuring that the data you provide to Tawny Tech may legally be processed through the applicable service.

9. Privacy

Our collection and use of personal information is described in our Privacy Policy.

10. Third-Party Services

Our services may integrate with third-party platforms and services. These may include communication platforms, hosting providers, payment providers, analytics services, cloud infrastructure and other external services.

Your use of third-party services may be subject to the third party's own terms, policies and requirements.

Tawny Tech is not responsible for changes, interruptions, restrictions or enforcement actions imposed by third-party platforms.

11. Intellectual Property

Unless otherwise agreed in writing, Tawny Tech and its licensors retain all rights, title and interest in our websites, software, SaaS platforms, designs, branding, documentation, source code, technology, interfaces and related materials.

These Terms do not transfer ownership of Tawny Tech intellectual property to the Customer.

Customers may not copy, reproduce, distribute, sell, sublicense or commercially exploit Tawny Tech intellectual property without our prior written permission.

12. Customer Content

You retain ownership of content and information that you submit to our services, subject to the rights required by Tawny Tech to provide, maintain, secure and improve the applicable services.

You grant Tawny Tech a limited right to process Customer Content only as reasonably necessary to provide the services, maintain security, provide support and comply with applicable legal obligations.

You represent that you have the necessary rights to provide such content to us.

13. Fees and Payments

Certain Tawny Tech services may require payment of subscription fees, service fees or other charges.

Applicable fees, billing periods and payment conditions will be communicated during the purchase, subscription or service agreement process.

Customers are responsible for providing valid payment information where required.

If applicable fees remain unpaid, we may restrict or suspend access to paid services after providing reasonable notice where appropriate.

Taxes, government charges or other applicable transaction charges may apply depending on the service and Customer's location.

14. Service Availability

We aim to provide reliable and secure services, but we do not guarantee uninterrupted, error-free or continuously available operation.

Services may occasionally be unavailable because of maintenance, upgrades, infrastructure issues, security incidents, internet connectivity, third-party service interruptions or circumstances outside our reasonable control.

15. Suspension and Termination

Tawny Tech may suspend or terminate access to services where reasonably necessary to:

• Protect our systems or users.
• Prevent abuse or fraudulent activity.
• Address security concerns.
• Enforce these Terms.
• Comply with applicable law.
• Respond to third-party platform restrictions.
• Address unauthorized use.
• Address unpaid applicable fees.

Where appropriate and reasonably possible, we may provide notice before suspension or termination.

Immediate action may be taken when necessary to protect security, prevent abuse or comply with legal or third-party platform requirements.

16. Data Deletion

Users may request deletion of eligible information in accordance with our data deletion procedures.

Please visit our User Data Deletion page to submit a deletion request.

Certain information may need to be retained where required by law or reasonably necessary for security, fraud prevention, dispute resolution, accounting or legitimate record-keeping purposes.

17. Security

We use reasonable technical and organizational measures designed to protect information processed through our services.

However, no online service can guarantee absolute security.

Customers are responsible for maintaining secure passwords, managing user permissions and protecting access to their accounts and connected business platforms.

18. Disclaimer

To the maximum extent permitted by applicable law, our services are provided on an "as available" basis.

We do not guarantee that the services will always meet every Customer requirement or operate without interruption or errors.

Tawny Tech does not guarantee approval, continued availability or uninterrupted operation of third-party platforms such as Meta or WhatsApp.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Tawny Tech and its directors, employees, affiliates, contractors and service providers will not be liable for indirect, incidental, special, consequential or punitive damages arising from the use or inability to use our services.

This may include, where legally permitted, loss of profits, revenue, business opportunities, goodwill, data or anticipated savings.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify and hold harmless Tawny Tech and its directors, employees, contractors and affiliates from claims, liabilities, damages, losses and expenses arising from:

• Your violation of these Terms.
• Your misuse of our services.
• Your violation of applicable law.
• Your violation of third-party platform policies.
• Content or data submitted by you.
• Unauthorized communications sent through your account.

21. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

Continued use of our services after material changes become effective may constitute acceptance of the updated Terms, to the extent permitted by applicable law.

22. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws of India, subject to applicable mandatory legal requirements.

Any disputes shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the applicable matter and location of Tawny Technology Solutions, unless otherwise required by applicable law or agreed in writing.

23. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

24. Entire Agreement

These Terms, together with applicable service agreements, order forms, policies and our Privacy Policy, constitute the applicable agreement governing your use of the relevant Tawny Tech service.

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